Refund and cancellation policy

Cancel future web renewal

Use Membership → Cancel subscription before the next renewal is dispatched. Paid access continues until its recorded expiry. Cancellation itself does not refund a completed charge; a charge already submitted may finish. Removing the selected web payment method also stops its renewal. Keep the cancellation confirmation and contact us promptly about an unexpected charge. Deleting the app does not cancel a subscription.

• Cancel subscription
• Contact us

Statutory withdrawal from a web contract

Article 9 of Azerbaijan’s Electronic Commerce Law provides a right to withdraw within 7 working days without a reason or penalty, subject to its conditions and exceptions. The start of that period depends on the required contractual information being supplied. An exception may apply if performance begins during that period with your consent. This policy does not treat activation, browsing or a general terms checkbox alone as proof that you waived a right. Tell us clearly that you wish to withdraw, with your order reference and date; a special form is not required.

• Contact us
• Electronic Commerce Law, Articles 8–10

Refund timing and service problems

For a qualifying statutory withdrawal, Article 9.4 requires repayment without additional cost within 7 days. Article 10.2 also requires repayment within 7 days when the ordered service cannot be supplied. We will also assess duplicate/unauthorized charges and defective access under applicable consumer law. Provider or bank processing does not remove statutory obligations. Refunds use the original payment route where possible; we explain any necessary alternative securely. A refund or charge reversal may end the access linked to that payment.

Apple and Google purchases

Manage native auto-renewal in your Apple or Google subscriptions settings and follow the deadline shown by that store. Request store refunds through Apple or Google; YolLane can help identify the transaction and fix access, but cannot edit your store card details. A website purchase remains managed through YolLane even when used in the app. Account deletion and uninstalling do not cancel store billing. Store procedures do not take away mandatory legal rights.

• Apple subscriptions
• Apple refund requests
• Google Play subscriptions

Unresolved payments and complaints

If a payment is processing, check its status and contact us before paying again. A failed payment does not activate membership; an uncertain renewal is not repeatedly charged without resolution. Send the order reference, account email, date and explanation through Contact Us or a billing ticket. Do not send card security details. You may approach the competent consumer authority or court, and your bank concerning a disputed charge, regardless of whether you used our support process.

• Contact us
• Consumer protection authority